Frequently Asked Questions
Quick answers about ordering, delivery, payment and returns at Sholpo BD.
1Orders
How do I place an order?
Open the product you like and tap Add to Cart or Buy Now. On the checkout page, enter your name, mobile number, district, thana and full address, choose a payment method and tap Place Order. That is all.
Do I need an account to order?
No. You can order as a guest. An account is optional, but it lets you see all your past orders in one place.
How will I know my order is confirmed?
We review every order and confirm it within 24 hours. We may call you on the mobile number you gave at checkout, so please keep your phone close.
Can I change or cancel my order?
Yes, as long as the order has not been handed to the courier yet. Message us on WhatsApp with your Order ID and tell us what you would like to change.
How can I track my order?
Go to the Track Order page and enter your order number along with the phone number or email you used at checkout. You will see exactly where your order is.
2Delivery
How much is the delivery charge, and how long does it take?
Delivery can take a little longer during Eid, public holidays, bad weather or in remote areas. See our Shipping Policy for details.
Do you deliver all over Bangladesh?
Yes. We deliver to all 64 districts, right to your doorstep: city, town or village.
Can I check the product before I pay?
Yes. Please open and inspect the product in front of the delivery person. If something is wrong, return it to them right away.
If the delivery person does not let you open the parcel, record a clear, uncut unboxing video and contact us within 24 hours.
3Payment
Which payment methods do you accept?
Cash on Delivery: pay when the product reaches you.
bKash, Nagad or Rocket: pay the full amount in advance. All mobile payments go to one number: 01892-586423.
Is there any extra charge for bKash, Nagad or Rocket?
Yes, a small service charge is added when you pay in advance by mobile banking:
- bKash: 1.85%
- Nagad: 1.299%
- Rocket: 1.67%
The exact amount is shown on the checkout page before you pay. Cash on Delivery has no extra charge.
How do I pay with bKash, Nagad or Rocket?
At checkout, choose Full Payment and pick bKash, Nagad or Rocket. Send Money the exact total shown to 01892-586423, then type your sender number and Transaction ID in the boxes and place your order.
4Returns & Warranty
What if I receive a damaged, defective or wrong product?
Return it to the delivery person immediately and we will send you a replacement. If you could not check it on delivery, send us an uncut unboxing video and your Order ID on WhatsApp within 24 hours.
When is a return not accepted?
- Change of mind after accepting the product
- Damage caused after delivery
- Used products, or products returned without the original box, accessories or gifts
- Claims made after 24 hours, or without an unboxing video, once the delivery person has left
How long does an exchange or refund take?
An exchange usually takes 3–7 business days. If a replacement is not available, the amount you paid is refunded through the same method (bKash, Nagad or Rocket) within 7–10 business days.
Read the full Return & Refund Policy.
Do your products have a warranty?
Only if a warranty is clearly mentioned on the product page. In that case, the duration and conditions are written there.
5Products & Support
Are your products original?
Yes. We only sell 100% authentic products from trusted brands.
A product is out of stock. What can I do?
Message us on WhatsApp with the product name and we will tell you when it is expected back.
How can I contact you?
Call or WhatsApp +880 1892-586423, or email info@sholpobd.com. Our support team is available every day from 10 AM to 9 PM.
Still have a question?
Message us on WhatsApp or Facebook, or give us a call.