Return & Refund Policy
Please read our return policy carefully before accepting your delivery.
Last Updated: October 2026Important: Check Your Product on Delivery!
You MUST open and inspect your product in front of the delivery person. If there is any issue, return it immediately to the delivery person. No returns will be accepted after the delivery person has left, except as described in Section 2.
1How to Return a Product
Follow these steps if you need to return a product:
2If You Could Not Check the Product on Delivery
Sometimes the delivery person may not allow you to open the parcel before accepting it. If that happens, please follow these steps so that we can still help you:
- Record a clear, uncut unboxing video, starting from the sealed parcel with the courier label visible until the product is fully taken out.
- Contact us on WhatsApp (+880 1892-586423) within 24 hours of receiving the parcel.
- Send the unboxing video together with your Order ID.
Claims made after 24 hours, or without an unboxing video, cannot be accepted.
3Accepted Return Reasons
4Returns NOT Accepted
5How to Report a Problem
To help us solve your issue quickly, please message us on WhatsApp (+880 1892-586423) with the following:
- Your Order ID and the phone number used for the order
- Clear photos or a video showing the problem
- A short description of what is wrong
Our support team is available from 10 AM to 09 PM. Messages sent outside these hours will be answered on the next working day.
6Condition of Returned Products
A product can only be exchanged if it is returned in the same condition in which it was delivered:
- In its original box and packaging
- With all accessories, manuals and free gifts included
- Unused, apart from what was needed to check the product
7Delivery Charges
- If the return is due to our mistake (damaged, defective or wrong product), Sholpo BD will bear the delivery charges for the exchange.
- If you refuse to accept a parcel without a valid reason, you will need to pay the delivery charge to the delivery person.
- Delivery charges already paid are not refundable when a return is not caused by our mistake.
8Exchange & Refund Policy
When a return is accepted, our first solution is always an exchange: we will send you a replacement of the same product.
The exchange is usually processed within 3–7 business days. In some cases it may take longer, depending on stock availability and courier service. We will keep you updated if there is a delay.
If a replacement is not available, any amount you have already paid will be refunded through the same payment method (bKash, Nagad or Rocket) within 7–10 business days. We do not offer refunds for a change of mind.
9Warranty
Unless a warranty is clearly mentioned on the product page, products are sold without a warranty. Where a warranty applies, its duration and conditions are stated on that product page.
10Final Decision & Policy Updates
Every return request is reviewed after we inspect the product and the evidence provided. The decision of Sholpo BD after this review is final.
We may update this policy from time to time. The version published on this page at the time of your order applies to that order.
Have a question?
Message us on WhatsApp or Facebook, or give us a call.